GENERAL
What is a HVNT?
A HVNT (pronounced HUNT) is a digital treasure hvnt that lets its players go on an adventure and explore their cities or local areas using the latest augmented reality and geo-location technologies. Our goal is to spark creative and engaging journeys in the real world blended with the latest technology. Our products are designed to inspire outdoor adventure, exercise, education and meaningful social interaction.
Can I really win a real prize?
Yes. By participating in any of the HVNTs you are eligible to win a prize, depending on how fast and efficient you solve it. The prizes vary depending on the HVNT difficulty.
How do I maximize my chances of winning?
Finishing the HVNT more efficient than other participants increases your chances of winning the prize. Finding the Checkpoints faster than the others and solving the Challenges significally increase your chances of winning a price. We suggest to turn on the notifications in order to get notified when the next HVNT is about to start.
How much time it takes to complete a HVNT?
Different HVNTs have different lengths so that you, the player, have more options to choose in terms of length, area, distance and of course, potential prizes to win in order to suit your day to day life. The time required to complete the HVNT depends on the HVNT difficulty. Easier HVNTS can be completed in just a few hours, while the difficult ones may require days to complete.
Where can I play HVNT?
Right now (May 2021) HVNT can only be played in Stockholm, Sweden with some additional surrounding areas. We do hope to expand further throughout Sweden during the summer of 2021. Also, we plan to expand internationally as soon as possible. If you want HVNT to be available in your city/area/country, please let us know by emailing us at hello@hvnt.co and we will make sure to take it into the consideration.
Can I play with my friends?
Right now (May 2021) we do not have any team or group function yet available. Our goal is to offer a co-op mode by the end of the summer of 2021.
What types of cellphones can I use?
HVNT can be played on iPhone 6 and later running iOS 14.1 or later. However, for the best experience we recommend the the newer versions of iPhone with the LidAR sensor as this will dramatically improve your experience. If you do not have an iPhone with a LidAR sensor, please keep a lookout in the app, there might be one as a prize coming up shortly.

Dear Android users, we are working very hard, day and night to finish the Android version of HVNT. Please be advised that it will be in private Beta mode starting late may 2021 and will hopefully be available for you during the summer of 2021.
Can I play on tablet?
You're more than welcome to use a tablet of your choice to play HVNT as long as it's connected to the Apple app store but please keep in mind that it's optimised for iPhone X and later so please be advised that your experience will not be perfect on a tablet.
Do I need an internet connection?
Yes. In order to play you will need to use mobile data or to connect to a hotspot using WiFi.
GAME
Does it cost anything to play?
Short answer, no. We don't want to charge you anything, but in some cases there will be an entry fee to a specific HVNT in order to help us fund the Prize which is dedicated to the winner of the specific HVNT.
What is a HVNT Coin?
A HVNT Coin is the in-game currency which you can use to purchase additional Clues in order to find the Checkpoint.
How do I get Coins?
When starting your first HVNT we have filled your account with coins. Besides that there are several ways for you to get more coins throughout the game. Coins as scattered all throughout the world, you can get them after completing challenges at checkpoints, completing HVNTs, by inviting a friend to HVNT and finally you can also purchase coins in the in-app Store.
What is a Clue?
Clue is an important information with a purpose to help you figure out which location (Checkpoint) you need to reach next.
How do the Clues work?
Clues serve as leads which give a hint about the next Checkpoint location you have to reach. There are several Clues available for each Checkpoint. The 1st clue you get for free, while the remaining ones cost a certain amount of HVNT Coins in order to unlock them.
What types of Clues are available?
The Clues come in 4 different forms:

Textual Clue
A written hint about the Checkpoint. Something specific to it.

Image Clue
A photo of the Checkpoint location.

Treasure map Clue
Checkpoint location marked on a smaller part of the map.

Area shot
Highlights a larger area of the Checkpoint location which shrinks as you get closer to the Checkpoint.
I couldn't unlock a Clue.
Please check if you have enough Coins to purchase a Clue. In case you're unable to unlock a Clue after purchasing it, please use the in-game help option found in the menu to notify us about that. We will make sure to help you as soon as possible.

Also, feel free to email us at support@hvnt.co, our colleagues are standing by eager to help.
What is a Checkpoint?
Checkpoint is a physical location where you have to go in order to start a Challenge and progress towards the treasure. The exact Checkpoint location is found in AR mode and it is represented by a HVNT symbol. You will have to figure out the locations and find all the Checkpoints in a specific HVNT in order to complete it.
How do I know if I'm close to the Checkpoint?
Once you reach a certain, short distance from the Checkpoint, a golden circle will highlight the Checkpoint area on the map indicating that the Checkpoint is somewhere within that area. You will also get the notification that you can activate AR mode, which can only be accessed while you're within Checkpoint area.
What do I do when I reach the Checkpoint?
Once in AR mode (within the Checkpoint area), you will see a pulsating white dot in the middle of the screen. As you get closer to the Checkpoint, the dot will start pulsating faster. When you get very close to the Checkpoint (less than 10m), the HVNT symbol will appear somewhere close to you. Once you find it point the phone in its direction until the white dot becomes green. Then tap on the HVNT symbol to start a Challenge.
I wasn't able to find a Checkpoint.
If you are within a Checkpoint area, you should be able to enter AR mode. If the Checkpoint area didn't appear, please check all the clues again as they should be pointing to the same location.
I found the location of a Checkpoint, but I can't reach it.
In case that you are on the correct location, but for some reason you cannot physically reach the Checkpoint, please use the in-game help option found in the menu to notify us about that. We will make sure to help you as soon as possible.

Also, feel free to email us at support@hvnt.co, our colleagues are standing by eager to help.
What is a Challenge?
Challenge is a part of the HVNT which comes after finding the Checkpoint. The Challenge appears in a form of trivia (quiz) question, with a limited time to answer. By choosing the correct answer, you will get rewarded by a certain amount of coins.
Will there be any other types of Challenges?
We are working on different varieties of Challenges, such as logical puzzles, interaction with the objects in AR, objects recognition and more. Soon they're all going to be a part of HVNT.
How much time do I have to complete the Challenge?
Trivia (quiz) questions are limited to 30 seconds. The other Challenges have no time limit.
How are the HVNTs generated?
Both Checkpoints and Challenges are randomly generated, calculating the route from the starting location. By giving everyone the route of the approximately same length, all the players get the same chances to win.
Why are there no HVNTs available in my area?
Currently, there are several HVNTs available in Stockholm, Sweden. We're working hard on adding HVNTs in many other cities across the world. If you wish for HVNT to be available in your area, please request so from the form on our website.
When does my HVNT expire?
Different HVNTs have different time limits. The time depends on the HVNT's area, distance, number of Challenges and of course, a potential prize.
Are there any rules I should be aware of?
There are basically no strict rules. You are free to do what it takes to reach all the Checkpoints and find a treasure. If you're not certain about something feel free to search online, ask people around, etc.
How can I be sure that the HVNTs are fair?
All the HVNTs have randomly generated Checkpoints, Challenges and routes, which leaves no option for anyone playing exactly the same HVNT twice or revealing the route/Checkpoint locations to anyone else. Also, all users who participate in the same HVNT always have the same number of (randomly generated) Checkpoints and they cover approximately the same distance on their way to the treasure.
How do I report a bug?
In case you find any malfunction in the game, please use the in-game help option found in the menu to notify us about that. We will make sure to fix the issue soon as possible.

There is also an option to report a bug on our Discord channel.

Finally, you can always email us with the details at support@hvnt.co.
I have an idea for a HVNT.
Great! We're happy to hear more! Please contact us at awesomeideas@hvnt.co
Account
Where can I see my completed HVNTs?
In the HVNTs list, on the top of the screen there are HVNT categories. Among them you'll find completed HVNTs.
Where do I find Terms and Conditions?
Terms and Conditions in the App settings within the Account options in the in-game menu.
I forgot my password?
In the sign in page there is an option "Forgot password?". If you tap there you will be redirected to the password reset page. If you're already logged in on some device and want to change the password, please log out first and go to the sign in page to follow the same procedure.

In case you still have difficulties with recovering/changing your password, feel free to contact us at support@hvnt.co and we will make sure to help you solve the issue.
How do I update my Email/Phone number?
You can update your Email from the in-game menu. In the "Account" settings there is the option to update your Email.

As for updating the Phone number, the easiest way to do so is to open a new account using your new phone number and contact us at support@hvnt.co to connect your old account to the new Phone number.

In case you still have difficulties with updating your Email/Phone number, feel free to contact us at support@hvnt.co and we will make sure to help you.
How do I leave feedback?
We always appreciate your feedback. You can leave it from the App settings within the Account options in the in-game menu.
I purchased Coins but have not received any?
In such case please use the in-game help option found in the menu to report the issue. We will make sure to fix the issue soon as possible in order for you to receive your Coins.Also, feel free to email us with details at support@hvnt.co.
Can I refer a friend and get rewarded?
Yes, of course. For each invited friend you will get rewarded with 500 Coins. The Coins will appear in your account as soon as your friend signs up to the app.
I referred a friend, but I didn't receive any coins.
In such case please use the in-game help option found in the menu to report the issue. We will make sure to fix the issue soon as possible in order for you to receive your Coins.Also, feel free to email us with details at support@hvnt.co.
My campaign/reward code didn't work?
Please use the in-game help option found in the menu to report the issue. We'll check the issue and help you claim your reward.Also, feel free to email us with details at support@hvnt.co.
I think my account has been hacked.
If you're experiencing troubles logging in and have forgotten your password please use the "Forgot Password" option when trying to sign in. If for some reason the forgot password option does not work, please contact us using the in game help section or via support@hvnt.co and one of our colleagues will help you as soon as possible.
How do I delete my account?
In case you would like to delete your account, please send us the request at support@hvnt.co.
PRIZES
What kinds of prizes are there?
There are different kinds of prices, depending on the HVNT difficulty. Easier HVNTs have prizes of a lower value, while more difficult HVNTs reward you with the prizes of a higher value.
How do I win a prize?
Whoever finishes the HVNT in the most efficient way will get a prize. By efficiency we consider the time it took you to finish the HVNT and number of successfully solved Challenges.
Where do I claim my prize?
If you're eligible for a prize, after finishing the HVNT you will you will be notified with further instructions.
I claimed a prize. How do I get it?
If the price comes in digital form, you will receive a code for the price. If the prize is in physical form, depending on the prize you will get the options to pick it up or to get it delivered to your address.
Why didn't I win a prize?
Only the certain amount of players can win a prize, depending on their efficiency. If you are among those players, you will get a notification with the instructions on how to claim the price. If you didn't get the notification, the prizes have already been claimed.
How are the prizes paid for?
Majority of prizes are funded by HVNT directly or from the sponsorships and cooperation with other companies. However, we're planning to add some special HVNTs with very valuable prizes which may also  require participation fee in order to fund the prize.
I have an idea for a prize.
We're eager to hear what you have in mind! Please contact us at awesomeideas@hvnt.co.
CHEATING
I want to report a cheater
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What is considered cheating?
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How can I be sure that the HVNTS I play are fair?
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Still have questions?
GET IN TOUCH 
WITH US
support@hvnt.co